Changes to this policy
We may change this Policy from time to time. If we make any changes to this Policy, we will change the “last updated” date above. If there are material changes to this Policy and you have an active account with us, we will notify you more directly. We encourage you to check this Policy whenever you use any of Services to understand how your personal information is used.
We collect information from you in various ways when you use our Services. We may also supplement this information with information from other companies. We collect two general types of information, namely personal information and aggregate data. As used in this Policy, the term “personal information” means information that specifically identifies an individual (such as a name and email address), and demographic and other information when directly linked to information that can identify an individual.
Our definition of personal information does not include “aggregate data“. Aggregate data is information we collect about a group or category of services or users from which individual user identities have been removed. In other words, no personal information is included in aggregate data. Aggregate data helps us understand trends in our users’ needs so that we can better consider new features or otherwise tailor our Services.
The following are the specific types of information we collect from you.
Information You Give Us
We collect information you give us on our Site and our App, and when you register for and use our Services, such as account name and preferred name. We also collect information from Devices. Examples include the following: device type, OS version, browser version if detected, IP address, and geolocation.
Registration and Profile Information
When you register to use our Services or update your profile, we may collect various kinds of information about you including, your name and email address; your title, company and other profile information you provide; demographic information; and information you upload like photos, files, and documents.
We collect the email addresses you provide for contacts you enter or upload. When you choose to collaborate or share files, models, prototypes, projects or other content (collectively, “content“) with others, we also collect email addresses you provide to email invitations to those individuals on your behalf.
Device and Activity Information
When you use your Device with an App or the Site, data recorded on your Device about your activity is transferred from your Device to our servers. This data is stored and used to provide the Service and is associated with your account. We also collect information about any rehabilitee protocols you may be using.
If you choose to use a paid account or service, our payment processing vendor collects your credit card information and billing address.
From time to time we may use surveys or promotions requesting personal or demographic information and customer feedback.
Automatically Collected Information
We automatically receive certain types of information when you interact with our Services. For example, it is standard for your web browser to automatically send information to every web site you visit, including ours. That information includes your computer’s IP address, access times, your browser type and language, and referring web site addresses. We may also collect information about the type of operating system you use, your account activity, and files and pages accessed or used by you.
Cookies and Web Beacons
Use of Personal Information
In general, we use your personal information to: track use of and improve the performance and experience of our Services; process your requests or transactions; provide you with information or services you request; track your interactions with other users of our Services and third parties; inform you about other information, events, promotions, products or services we think will be of interest to you; facilitate your use of, and our administration and operation of, the Services; and, to otherwise serve you and our users. For example, we may use your personal information:
to store contacts you enter or upload into your contacts list for your private use and viewing
to send emails to users you invite (and contacts you invite to become users) to collaborate and access your Content
to enable you to communicate, collaborate, and share Content with users you designate
to send you a welcoming email and to contact you about your use of the Services
to respond to your emails, submissions, comments, requests or complaints
to enable you to conduct commercial transactions through the Service and to perform after-sales services
to anticipate and resolve problems with our Services
to respond to customer support inquiries, for assistance with our Service development
to inform you of updates to our Services that better meet your needs
to request feedback and to enable us to develop, customize and improve our Services
to conduct marketing analysis, to send you surveys or newsletters, to contact you about services, products, activities, special events or offers from us or our partners and for other marketing, informational, product development and promotional purposes; and
for other purposes about which we notify you.
Sharing of Personal Information
We will not give, sell, rent, share, or trade any of your personal information with any third party except as outlined in this Policy or with your consent. We may disclose personal information to a third party:
To provide the Services to you, including by providing personal information to our third party payment processors and other third party vendors or service providers that have contracted with us to provide the Services to you who need access to such information to carry out work on our behalf, and to third party services that are provided in connection with the Services;
To comply with laws or respond to lawful requests and legal process, including national security requirements;
To ensure that integrity and availability of our Services;
In the good faith belief that disclosure is needed to respond to an emergency, or protect the personal safety of any person;
If you are an individual registered user, and the domain of the primary email address associated with your account is owned by your employer and that email address was assigned to you as an employee of that organization, and that organization wishes to establish a corporate account and add you to it, then certain information concerning past use of your individual account may become accessible to that organization’s administrator including your email address.
Our Services include collaboration features that by their nature support sharing of personal information and Content with users you choose. Those users may see your name, email address, photo and information from your Profile page, and any Content you choose to share; and they can post comments and email you. Collaborators you invite as editors can also edit your Content and give other users rights to view such Content.
This Policy in no way restricts or limits our collection and use of aggregate data, and we may share aggregate data about you and our users with third parties for various purposes in perpetuity, including to help us better understand our customer needs and improve our Services, to provide new Services and for advertising and marketing purposes.
Network and Information Security
Our servers are situated inside the European Economic Area (EEA) as well as in the United Stated of America (USA) and all of the information that we collect about you will be stored on these servers.
We take reasonable steps to protect information we collect from you to prevent loss, misuse and unauthorized access, disclosure, alteration, and destruction. In addition, highly confidential personal information such as credit card number and password that we request from you on our Site or App is protected with encryption, such as Secured Socket Layer (SSL) protocol, during transmission over the Internet.
The servers on which information is stored are kept in a controlled environment with limited access. While we take reasonable efforts to guard personal information we knowingly collect directly from you, no security system is impenetrable. In addition, we cannot guarantee that any passively-collected personal information you choose to include in Content you store on our systems are maintained at adequate levels of protection to meet specific needs or obligations you may have relating to that information.
Your account information and access to our service is accessible only through the use of an individual user ID and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please advise us immediately if you believe your password has been misused. In addition, always logout and close your browser when you finish your session. Please note that we will never ask you to disclose your password in an unsolicited phone call or email.
Updating and Accessing Personal Information
If your personal information changes in any way, you must correct or update your information as soon as possible. You can make updates to your profile information by logging into your account at any time. You can also request changes or access to your information by emailing firstname.lastname@example.org
We may send you communications or data regarding our Services, including but not limited to (i) notices about your use of our Services, including any notices concerning violations of use, (ii) updates, and (iii) promotional information and materials regarding our Services. You may opt-out of receiving promotional emails from us by following the opt-out instructions provided in those emails. You may also opt-out of receiving promotional emails and other promotional communications from us at any time by emailing email@example.com with your specific request. Opt-out requests will not apply to transactional service messages, such as security alerts and notices about your current account and Services.
Under the law of some countries, you may have the right to ask us for a copy of your personal information; to correct, delete or restrict (stop any active) processing of your personal information; and to obtain the personal information you provide to us in a structured, machine readable format, and to ask us to share this information to another controller.
Any questions about this Policy should be addressed to firstname.lastname@example.org
Last updated May 24, 2018